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Telegraph and railroad companies following the Civil War represented an entirely new kind of business, one in which the company's assets are strung out for hundreds or thousands of miles with offices and employees sprinkled along the lines. There were other affinities between the two kinds of companies. Railroads used telegraphy to support their own operations. Railroad rights-of-way were ideal places to run telegraph lines, affording easy access for construction and maintenance at a time when there were few roads. Telegraph business was likely to be found in the same places the railroads served. In many small towns the railroad station served as the public telegraph office, as there was not enough telegraph business to support an office for telegraph alone. Some railroads such as B & O operated their own public telegraph businesses (cf. Southern Pacific a century later getting into the communications business.) Other railroads had contract arrangements with the telegraph companies, principally Western Union, for use of rights of way, interconnection of circuits, and providing public telegraph service at the railroad stations.
These new kinds of businesses needed a new kind of management. The military became their model. Many of the top managers were alumni of the Civil War military telegraph system. The companies had divisions, rule books, general orders and special orders, and chains of command. Management style was authoritarian. As is the case with some companies today, the telegraph and railroad companies then were headed by a mixture of people who knew the business and those who were primarily financial wizards.
Telegraph operators represented the beginning of a new social class, the lower-middle-class white-collar employees of large corporations. Many were the children of farmers or of city blue-collar workers. A great many were of Irish lineage. For all of these telegraphy offered a step up the social ladder as well as an escape from hard physical labor and city slums or rural isolation. Telegraphy was an occupation open to women, although the majority of operators were male (and, like the women, young and unmarried). The national economy was fairly flat or even deflationary during the period 1860-1890. Western Union profits rose handsomely throughout the period. The operators did not share in this prosperity. For one thing, there was an oversupply of them. First-class operators, who could send and receive thirty to forty words per minute for hours on end, were assigned to press and market reporting circuits. They could command pay two to three times as great as that of the second-class operators who made up the bulk of the force. Many operators learned the craft by hanging around small railroad and telegraph offices; others worked their way up from messenger and clerk jobs in larger offices; still others were trained at a number of schools that sprang up around the country. Most of the latter seem to have been disreputable if not completely fraudulent, operating for profit and promising high pay and mobility to rural youth. They were the century-ago counterparts of the for profit data processing schools of our own times, the kind that advertised on matchbook covers and turned out an oversupply of under qualified graduates for high tuition fees.
Another financial problem for the telegraphers resulted from their new social class. Telegraphers' pay was on a par with that of skilled blue collar workers; but their living expenses were greater. With the move to suits and ties and shined shoes they felt a need to live in middle class housing, eat middle class meals, and partake of middle class entertainment.
A few of the operators' perceptions of mistreatment by the companies were more apparent than real. The 1840s through 1860s had been a period when telegraphy was just getting started. Job opportunities were abundant and promotions were rapid. As the industry matured there were fewer spectacular success stories; telegraphy even seemed to be a dead end job. Other complaints had a more solid foundation. Mergers of telegraph companies eliminated jobs. An economic downturn in the 1870s caused Western Union to institute across the board salary reductions, which were partially offset by monetary deflation. Operators tended to move around a lot, which allowed the company to hire cheaper replacements for those who left.
The first attempt of telegraph workers to organize was the National Telegraphic Union of 1863. This was more of a mutual benefit society than a labor union. It provided members with sickness and funeral benefits and aimed to elevate the character of the members and promote just and harmonious relations with employers. With conditions for telegraphers growing worse after the Civil War the Telegraphers' Protective League was formed in 1868 as a very different kind of organization. It was a secret organization, because there was nothing at the time to protect its members from the unbridled power of their employers. Rather than relieving the sick and burying the dead it proposed to raise the members to a financial position in which they could take care of themselves.
The TPL felt strong enough by January 1870 to risk a strike against Western Union. It failed after about a week. There were just too many operators seeking work, especially in the winter season; the company was too strong; and the union was too poorly organized. The operators' situation continued to deteriorate through the 1870s as Western Union reduced wages, the number of would be operators increased, and the company absorbed its competitors. An attempt to form another union in 1872 fizzled. In 1881 Jay Gould took over Western Union, moving the company closer to being a true national monopoly. By the summer of 1882 a number of regional labor organizations put aside their differences to form the Brotherhood of Telegraphers of the United States and Canada under the aegis of the Knights of Labor. The Brotherhood, unlike its predecessors, accepted the female operators as members.
In July of 1883 the Brotherhood presented a list of grievances to Western Union and some other firms, hoping for at least a compromise settlement and at worst a short strike. When the company made no meaningful concessions the telegraphers walked out on July 19. At first things looked good for the Brotherhood. About three fourths of Western Union operators honored the strike. Public opinion was much on the side of the telegraphers, at least to the extent that it was against the side of Jay Gould and the W.U. monopoly. One competing telegraph company settled quickly with the union; and another (B & O) came close to, but never close enough. Union leaders worked hard to keep the public on their side, urging the strikers to be models of dignity and sobriety. The women were as valiant as the men, if not more so, in upholding the strike.
Still, public sympathy did not feed the hungry; and the strike dwindled until it was officially called off August 17. Operators wishing to return to work had to sign a pledge of loyalty; those considered militant unionists were blacklisted by the company. Still, it appears the company was somewhat humbled by the power of the union and made a few concessions to the operators. Failure of the strike led to some ill feeling in the larger labor movement. The telegraphers accused the Knights of insufficient support; the Knights leadership felt the telegraphers had acted impulsively and without sufficient preparation. The Brotherhood soon withdrew from the Knights; and union activity reverted to local groups. Yet by 1885 there was a new organization, the Telegraphers' Union of America, which rejoined the Knights in 1886. This seems to have faded away by the early 1890s along with the Knights. Railroad telegraphers formed the Order of Railway Telegraphers in 1886. An Order of Commercial Telegraphers was formed in 1890 but never amounted to much, and allied itself with the railway telegraphers in 1897-98. The next attempt to form a union didn't happen until 1907, with the Commercial Telegraphers' Union of America, which also suffered disaster in a strike against Western Union.
Gabler concludes with a discussion of a number of labor and political issues affecting telegraphers. One of the Brotherhood's demands had been equal pay for equal work, male and female. This seems to have been widely hailed as the Right Thing to do. I wonder whether the male telegraphers supported the demand because it was right; or if they supported it because they knew if the companies had to pay men and women the same they would hire only men.
Some wanted a craft union, with membership limited to telegraphers, with an apprenticeship program that would raise the quality of operators while reducing their numbers. There was some interest in government licensing of operators. Others favored an industrial union, open to all Western Union employees. Some objected to the secret fraternal rites that were a feature of the Knights of Labor; Catholic workers were forbidden to become members of secret organizations of any kind. The operators wanted to protect their new middle class image by being models of respectability and sobriety; some of the linemen on the other hand had no scruples about cutting wires to increase pressure on the companies during a strike. Some felt that telegraphy should be a government monopoly, as was and still is the norm in Europe. Some saw salvation in a worker-owned cooperative, if they could only convince the banks or the government to put up the money necessary to establish the system. Others sought to improve the status of the working classes through political action; quite a number were attracted to the United Labor Party of Henry George. A hundred years later issues like these are still with us.
A number of telegraph operators rose to prominence. Thomas Edison and Andrew Carnegie are the best known; Theodore N. Vail was a founder of AT&T; others found success in business or politics; and almost all the upper management of Western Union was drawn from the ranks of operators. In 1885 there were five doctors and one dentist moonlighting as telegraph operators - maybe medicine and dentistry didn't pay all that well in those days.
Thomas Edison, as a young telegrapher in the 1860s, would work a full day and then stay in the office at night, listening to a press circuit to get high speed code practice. Later he worked the Boston end of a New York circuit with an operator named Jerry Borst. Operators formed friendships with their counterparts at the other end of the wires. The telegraph companies insisted that operators should work at whatever circuits they were assigned. Edison and Borst conspired to change three characters of the code, so that nobody else could copy their transmissions and they could always work together. Cockroaches were such a problem in the office that Edison devised a bug zapper to protect his lunch from the little beasties.
Friendships over the wires were nourished during lulls in traffic by exchanges of jokes and local news, and by checker games. Sometimes love and courtship blossomed too. At other times operators were rude to one another. On one occasion two operators got so angry at each other that they arranged to meet at a town halfway between their posts and settle the matter with fists at 1:00 AM. "Salting" (sending too fast for the receiving operator) was a frequent source of irritation. Salting was also part of the common practice of hazing new operators.
Operators frequently got privileges, such as free passes to theaters and on trains. With the chronic oversupply it was common for operators to travel back and forth across the country looking for work, or for better conditions. Operators didn't get vacations, paid or otherwise; but in the summer months telegraph offices would open in the resort towns where the rich took their vacations, and operators could find work there.
In 1883 Western Union employed 444 telegraphers in New York City, 96 in Boston, 88 in St. Louis, and 83 in Chicago. This seems to support a conjecture of mine that W.U. was weakened all its life by over attention to serving New York City and insufficient effort to develop the business in other parts of the country.
There was friction between the city operators and the rural operators. The city operators were proud of their skills, and wanted to move the traffic. They resented they way country operators would frequently interrupt transmissions. The country operators, usually working in railroad depots, countered that telegraphy was but a small part of their duties. They had to answer questions from the public, sell tickets, meet trains, tend switches and signals, handle freight, and keep the lamps burning. They commonly worked shifts as long as twelve or even sixteen hours.
Development of duplex and then quadruplex operation greatly increased the pressure on operators, as the receiving operators could not interrupt the senders. Gender stereotyping held that only male operators had the stamina to handle these heavily loaded circuits; yet the book cites a number of examples of women who worked these circuits. Women were consistently paid less than men. The companies were well aware that women were a bargain compared with men, and continually tried to replace men with women.
Nellie Welch had full charge of the telegraph office in Point Arena, California in 1886. She was eleven years old. Western Union and the Cooper Union Institute in 1869 jointly started a free eight month telegraphy course for women. It lasted through the early 1890s, turning out about 80 graduates a year. They would first take non-paying jobs assisting regular operators, and then be hired as operators on lightly loaded city circuits. This school was much despised by men for its contribution to the oversupply problem, thought it probably hurt the opportunities for women more than those for men.
Beginner and less skilled operators were called "plugs" or "hams." (Note the endless controversy over the origin of the term "ham" for amateur radio operators.) The schools that turned out these operators were called "plug factories."
Craft magazines sought to shame operators who taught telegraphy. They were urged to pass on the secrets of Morse only to brothers, sisters, sons, and daughters. At least one railroad operator quit his job rather than cooperate with a student placed with him by the company. (Some other material I have read tells of operators who took on students for a fee; and notes that the operator not only gained the income but also used the students to run errands for him.)
"Now be it noted that in that day  telegraphers were a special kind of people. They were thought to be especially talented and their advice was sought. They got notices in the paper now and then, and fables were attached to some. There was one fabulous fellow, never named, who could send a message with one hand while taking down another message with the other hand..."
The station agent helped him to learn Morse code. By taking care of horses, and by trapping muskrats, he earned enough money to order a Morse practice set from Sears, Roebuck. A four mile walk took him to a town where the telephone company would sell a used but still serviceable battery for a nickel.
When he was sixteen his family moved to Coshocton, a city large enough to have a bustling Western Union office. Within a few days he had acquired his first pair of long pants and a job as a Western Union bicycle messenger. A fringe benefit of that job was an opportunity to learn telegraphy. After a few months he realized that a career with Western Union would entail working in an office in a city, and that the rural life was more to his liking. A railroad worker friend suggested that he use the railroad telegraph to introduce himself to a supervisor and ask for a job. He was hired by Pennsylvania Railroad and sent to a station to work and be trained on the job. After five months he was assigned to a signal cabin where he would work alone. He was a few months short of seventeen years old - he had told the railroad he was 17 already.
The rest of the book is more about railroading than about telegraphy. There was a close relationship between Western Union and the railroads. He mentions that in small towns the railroad station might also be the Western Union office, and that in larger towns the railroad office might be used for telegraph business outside the hours when the W.U. office was open. On one occasion Sanders' boss from his Western Union days telegraphed him at his railroad office, offering him a one night moonlighting job receiving returns from the 1916 Presidential election. He typed these on transparent paper, which was then used with a magic lantern to project onto a sheet attached to a building across the street, where the public was gathered.
He mentions the distinctive style, or "fist", of each telegrapher, whereby he could identify who was sending. The possibilities for ambiguity in American Morse code led to some confusing and amusing messages, as when a bridge inspector's report was copied as "Found a lion under bridge 16..." (the intended message was "Foundation under bridge 16...").
In 1922 he was furloughed because a coal strike left his branch of the railroad without any traffic. He quickly found work as a farm hand, but after a month was called to Akron where the railroad was swamped with telegraph work. He could have remained there after the strike was over, but preferred to return to his former station. In 1937 he was offered the opportunity to become a train dispatcher, but turned it down so that he could remain in the country. In 1938 he got the second shift operator's spot at Orrville and remained there until retirement in 1965, with 50 years service. He notes that by the end of World War II there were many railroad signal operators who did not telegraph.
The "Student's Manual" is a beautiful reproduction of the 1884 original, including the gray cover. J(esse) H. Bunnell & Co. was a leading manufacturer of telegraph instruments in the 19th century and remained in business, doing a lot of contract manufacturing for Western Union, until, I guess, the 1960s or later. In contrast to the reality reported by Edwin Gabler this booklet suggested excellent employment prospects existed for telegraph operators. The first topic covered is the technical explanation of the telegraph, consisting of battery, line wire, transmitting key, and sounder. The battery described in the wet gravity cell, containing copper sulfate and a zinc "crowfoot" electrode. Line wires are usually made of iron, for cheapness and strength; while copper insulated with silk or gutta percha is used inside buildings. The earth is used as one conductor, so that a single wire may be used per circuit. They key and sounder are described next. Earlier practice was to use a register to record signals on paper tape. After several years of practical telegraphy operators discovered they could read the characters by the sound of the instrument as easily as by looking at the marks on the tape; so registers fell into disuse.
Next the student is instructed in detail how to set up and care for the battery and connect and adjust the instruments. Then he or she is to practice alone sending, practice sending and receiving with a companion, and practice sending and receiving with the companion in another room, or in another house. Several pages are devoted to details of learning the code. This is followed by examples of messages and discussion of common abbreviations and telegraph office practices. The popular amateur radio signal '73', now usually rendered as "best regards", was in use in that day as "accept my compliments." Then there is a discussion of how to construct private lines, and the need for a lightning arrestor. It is noted that the total resistance of the sounders should nearly equal the total resistance of the line wire, showing that the maximum power transfer theorem was known (whether by theory or by trial-and-error) in that day. The book concludes with a catalog of instruments available from J. H. Bunnell, and page of testimonials to the excellence of Bunnell's keys. Keys, sounders, batteries, etc. are all illustrated. The back cover shows the appearance of Bunnell's store and factory at 112 Liberty Street, New York.
Wiring diagrams are given for an operating table connected to several circuits, and for a Morse repeater. There is a map of the New Mexico Division of AT&SF, showing how various offices are connected to several line circuits. A selector system is described, which allows calling up a particular telegraph office without requiring operators to listen constantly for their office call letters. (Most circuits were "way" operated, meaning that several offices were connected by the same circuit and sounders at all responded to all the traffic on the line.)
The book is made all the more enjoyable with reproductions of advertisements that appeared in trade magazines: typewriters, telegraph instruments, Vibroplex keys, swivel chairs, shorthand instruction, and an attachment to enable a bicycle to be ridden on the railroad rail. The Denver and Rio Grande Western Railroad was advertising for operators "able to copy Morse at 25 words per minute, and should be in good physical condition." as recently as 1954. Of considerable interest in this day when we hear so much about repetitive motion injuries and carpal tunnel syndrome, there is an advertisement for Telegrapher Liniment, which never fails where directions are followed implicitly. "Operator's Paralysis or Writer's Cramp comes like a thief in the night, and almost before you are aware of it you find it impossible to send any kind of readable Morse." Another advertisement is for the "Operator's Friend" a massage or exercise device which "prevents and cures telegrapher's paralysis and writer's cramp." The front cover reproduces an artist's illustration from the front cover of a 1904 telegrapher's magazine, showing a young man clad in white shirt, high collar, and vest working at his key while a uniformed trainman waits at his elbow for orders. There are two pages of railroad slang and two pages of bibliography.